Virgin Media Community

[LM23051]

Hi there,

The cover on my outside brown box has been repeatedly vandalised and is now missing leaving the wires exposed.

Is it possible to get a new cover fitted or to have the box moved to an area less likely to be vandalised again please?

[JitteryPinger]

Could you please share a picture of the current location of the box and I can try and advise options possible by an engineer visit.

[LM23051]

the box is on the side of my house where there is a footpath. My neighbour has a box at the front of the house and this has never been vandalised.

[Alex_RM · Accepted solution]

Hi LM23051,

Thanks for posting and welcome to our community 🙂

I'll be able to arrange an engineer to fix the cover on the Omni box for you, I've booked this in now, you can view the appointment via your online account here

Moving the box completely would be a charge of £99 as it's classed as a cosmetic reason, at the moment it wouldn't be classes as essential work due to lockdown, but if you decide I can arrange this at a later date. 

Alex_Rm

[LM23051]

Thank you

[PhillBull]

Hi 

My brown outside box has been vandalised / removed - are you able to arrange for it to be replaced and secured back to the wall please?

The location is [DELETED]

I believe this damage is interfering with my services.

Thank you

[MOD EDIT: Personal and private information has been removed from this post.]

[Paul_DN]

Hi Phill,

Thanks for reaching out to us, sorry to hear you outside box has been damaged and this is effecting your services, I will be happy to get this fixed for you so I can I will need to invite yo into a private chat, I will send a invite shortly, please click on the purple envelope to accept?

Regards

Paul.

[Paul_DN]

Hi Phill,

Glad I could help and get this fixed before it causes any further issues, let us know how you get on.

Regards

Paul.