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LM23051
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Outside brown box broken/missing

Hi there,

The cover on my outside brown box has been repeatedly vandalised and is now missing leaving the wires exposed.

Is it possible to get a new cover fitted or to have the box moved to an area less likely to be vandalised again please?

 

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JitteryPinger
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Re: Outside brown box broken/missing

Could you please share a picture of the current location of the box and I can try and advise options possible by an engineer visit.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
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LM23051
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Re: Outside brown box broken/missing

ADE15481-B666-4198-B6FE-92A4310CD1FE.jpeg
the box is on the side of my house where there is a footpath. My neighbour has a box at the front of the house and this has never been vandalised.

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Alex_RM
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Re: Outside brown box broken/missing

Hi LM23051,

 

Thanks for posting and welcome to our community 🙂

 

I'll be able to arrange an engineer to fix the cover on the Omni box for you, I've booked this in now, you can view the appointment via your online account here

 

Moving the box completely would be a charge of £99 as it's classed as a cosmetic reason, at the moment it wouldn't be classes as essential work due to lockdown, but if you decide I can arrange this at a later date. 

 

Alex_Rm

LM23051
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Re: Outside brown box broken/missing

Thank you

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