I’m trying to get BB and backup landline. Ordered middle of May. Installation date agreed 2 June. New date given 22 June. Outside installation still not done. Everyday it comes on as appointment scheduled between 8am and 6pm with only change of date.
I’m without internet and landline from 2 June as the previous provider discontinued from 2 June.
Has anyone had similar issues and how would I get my service?
Answered! Go to Answer
Thanks for posting and welcome to our community 🙂
I'm sorry to hear there have been some delays with your installation.
I've not been able to find any details for you, so I can help I've popped you over a private message (purple envelope, top right hand corner)
Sorry to hear your installation has been delayed due to cabling work that needs completing outside the property.
Indeed, this needs to be done first so we can get the line through to your house.
However, I am happy to help you with this if we can have a look into the account for you.
I will send you a PM now.
Please check the top-right corner of our forum and you should see a purple envelope. Click this and you'll see my message.
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it’s said on my appointments daily from 2 June till today that appointment has been made between 8am and 6pm. But nothing has been installed. There’s is no point waiting them to install outside work that they said they would do everyday from 2 June till today, but failed to accomplish.
Thank you for reaching back out to us, I can see you are already in a chat with one of my colleagues, please keep the conversation there and they will do all they can and make sure this is looked into fully for you.
yes, I’ve been in contact. But they are helpless I think. They just see what’s electronically on the system, as say this is going to happen. This has been the situation from 2 June.
They (and may be even you have no way of finding out what field teams are doing. Any thoughts?
Thanks and regards.
Oh! Would they or could they? I don’t think this has happened so far. If that’s happened then the system as a whole is not functioning as this should have resolved by now. Apologies for being sound negative. But that my experience so far with VM. Let’s hope it happens today and tomorrow. I’ll keep you posted. Thanks.