Thanks for your post and welcome to the community. I've been able to find your account and get this visit booked in for you. If you log in here you will be able to see the visit time and date, though it will be on the outside of the home we would recommend you being at home just in case we need access.
Unfortunately the appointment you have given me is unsuitable. I have tried many time to re schedule on line but it just sends me round in circles. Please can you re arrange the appointment for Thursday 26-11-2020 instead?