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Outbound call block for vulnerable users

Joining in

VM blocked both my fathers and my mother in laws outbound calls despite both receiving letters saying that they had until October to arrange an appt for a new router. Both were needing to make urgent medical calls and, in the case of my mother in law, she has no mobile. Calling VM was no help as in both cases, they were told that they wouldn’t be able to have the block lifted until a new router was installed(?!?!?!). As an ex Telecoms engineer, I knew this was rubbish so pointed that out and the blocks were lifted but does anyone else have experience of this recently and how will people with no broadband get a landline after the analogue system goes? I’m also furious they left two vulnerable households without service so does anyone have suggestions on how I can stop that happening again please?


Forum Team
Forum Team

Hello fastanswer73.

Thanks for your first post and welcome to our Community.
Sorry to hear about the call block on your parents line.

This is really not good enough.
Id like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great.