Virgin Media Community

[Sannycartymilne]

I need a copy of my out going calls from January 

[Zoie_P]

Hi Sannycartymile, 

Thank you for your post and welcome to our forums 🙂 

You can download an EDF of your bill and it will have calls on there here.

Zoie

[Sannycartymilne]

It’s my landline 

[Tom_W1]

Hi @Sannycartymilne thanks for your reply, apologies for the confusion here.

I’m sorry but unfortunately we can only provide full itemisation of your future bills, but if you have a court order requesting historical call itemisation lists we can refer you to our police liaison department as an exception.

Do you or your solicitor hold a court order requesting this information?

If not, is there anything particular you're after such as one call, as this may be viewable by accessing your bills online if you've been charged for any calls? 

Many thanks

[Sannycartymilne]

Was i on the phone to you

[Tom_W1]

Hi @Sannycartymilne, thanks for your reply.

If you're referring to having been on the phone just now, that wasn't me as we don't work on the phones as part of this team.

Were you able to get the help and advice you needed over the phone?

Many thanks

[Sannycartymilne]

Yes he said i would get it by email but nothing came through yet 

[Natalie_L]

Thank you for getting back to us Sannycartymilne. 

I will need to look in to the account to get an understanding of what has been actioned. 

To do this, I will just need to pop you over a private message and this will be available via the purple envelope on the top right of this page. 

Speak soon,