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Original landline number not ported across

susiemusic
Joining in

When I set up the contract I specifically asked to keep my existing landline. This has not happened and I have been given a new number as part of the install (2 days ago).

Can anybody help to resolve this? 

Thanks

Sue

3 REPLIES 3

Steven_L
Forum Team
Forum Team

Hey susiemusic,

Thanks for taking the time to post here on our forums, I'm sorry to hear that your number hasn't been transferred over to your account.

Are you trying to port from another operator or transfer your number to a new account within Virgin Media?

Kind Regards,

Steven_L

I have changed from Vodafone to Virgin. I was expecting to keep my old number.

Hi @susiemusic.

Thanks for getting back in touch, we are going to have to bring you in for a private message to look further into this. Please keep an eye out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

Thanks.

Sabrina