Ordering a new hub for switchover - how?

[simonleah1968]

How do I order a new hub? Messages tell me I need one for the landline switchover. When calling the given number there's no obvious option. I don't intend being on hold for 20 minutes to the wrong department!

Thank you.

Simon

[MOD EDIT: Subject title changed for clarity]

[Arissa_H]

Hi Simonleah 1968 👋🏼.

Thank you for posting, welcoming you onto our community forum 😊.

Sorry to see you have gone through the wrong department ☹.

Please can you elaborate what has happened and we will do our best to help from here. 

[simonleah1968]

I just need to order a new hub for the landline switch over. I see some people have arranged it on here rather than by phone. Would that be possible please?

[Arissa_H · Accepted solution]

We can have a look into this for you and see what we can do by further investigating  🧐.

I will have to private message you, please watch out for the envelope ✉.