on 26-09-2022 00:16
Is it possible to opt out of the upgrade ?
My father in law is nearly 90, and constantly unplugs his router, so don't want to upgrade.
Can he opt out?
on 26-09-2022 08:12
Hi tucker61,
Thank you for your post.
Opting out of the upgrade, would cancel the landline services with ourselves.
^Martin
on 26-09-2022 08:15
Looks like no thought has been given to long term vulnerable customers.
on 26-09-2022 08:19
We are sorry for any inconvenience caused by this. If your father in law was to leave the hub on this would allow the landline services to remain active.
