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thenuns
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Oops cut phoneline

Hi,

Gardening today I've accidentally cut through through my landline. Can anyone advise on how to rejoin the wires?

Obviously I can't phone to report the fault. So was wondering if there's another way to try and get a technician out

https://www.thinkbroadband.com/broadband/monitoring/quality/share/acbbf97f8ef2fa2d1467f50f81de21c3521b31b9
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nodrogd
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Re: Oops cut phoneline

The forum staff here can book tech visits. Leave the thread dormant & one should respond shortly.

VM BB TV Landline. Vonage 2nd line. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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-tony-
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Re: Oops cut phoneline


@thenuns wrote:

Hi,

Gardening today I've accidentally cut through through my landline. Can anyone advise on how to rejoin the wires?

Obviously I can't phone to report the fault. So was wondering if there's another way to try and get a technician out


if its only the phone line and not the BB coax - strip them back and join them colour to colour - adhesive/electrical tape to insulate each wire should get you up and running until a tech does a permanent job

there are usually 4 wires

____________________

Tony
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Alex_RM
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Re: Oops cut phoneline

Hi thenuns,

 

Thanks for posting and sorry to hear you're currently without a phoneline.

 

I'll need to confirm a few details from you before I can arrange a technician, I've popped you over a private message to get a few details from you (purple envelope, top right hand corner)

 

Alex_Rm

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Alex_RM
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Re: Oops cut phoneline

Thank you for popping those details over to me via private message 🙂

 

I've arranged a technician visit for you now, you'll be able to see the time and date of the appointment via your online account here

 

Alex_Rm

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thenuns
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Re: Oops cut phoneline

That's excellent,

I have checked and the technician appointment is fine.

Tha ms for all your help

Tim

https://www.thinkbroadband.com/broadband/monitoring/quality/share/acbbf97f8ef2fa2d1467f50f81de21c3521b31b9
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Alex_RM
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Re: Oops cut phoneline

No worries Tim,

 

Thanks for confirming 🙂

 

Take care,

 

Alex_Rm

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