Welcome to our Community and thanks so much for your first post. I am sorry but I was a bit confused by your question so I'll do my best to cover our number port process.
We will only request to take a number from another provider after being request by the customer. This can either be done at the point of sale or once you have been installed. We can only request a number from your old provider if that number remains active. It cannot have been disconnected or have a future disconnection request logged against it as it will be rejected.
If you are wanting to take your number to another provider, you will need to request this with your new provider and then they will contact us on your behalf. Again, in order to send a number to another provider, it must remain active at our end and not have any disconnection requests in process or it will be rejected.
Please do pop back if you have any further questions and we'll do our best to advise you.