Virgin Media Community

[Jeme]

What happens to the old phone wire once I get virgin? I mean the one that runs from the pole in the pavement to my house. It will become redundant. Can I have it removed?

[jb66]

You would have to call openreach for a quote to remove it if you really need it done. VM can't touch other companies equipment 

[Jodi_S]

Hi Jeme,

A warm welcome and thanks for posting on our community forums. As our valued member @jb66 has already advised, this would be a BT query.

I don't think they would remove this cable unless it is causing significant issues.

Please keep us posted with what BT advise.

Kind regards Jodi. 

[nodrogd]

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@Jeme wrote:

What happens to the old phone wire once I get virgin? I mean the one that runs from the pole in the pavement to my house. It will become redundant. Can I have it removed?

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You can have it removed by Openreach, but bear in mind this may complicate issues if you ever decide to move back to Openreach provided services.

Most providers will re-use an existing line & only charge you a small switching fee. If the line is removed & has to be reinstated some of these companies charge you £100-150 to put it back in.