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Old landline number

Hello,

My landline appears to have a new number. Could I please get my old phone number back which I used for 15 years? 

Thank you

 

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Re: Old landline number

Hi Samia

 

Thanks for posting and welcome to the community.

 

Can you expand on this for me so we can assist further

 

Kind regards,

John_GS
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Re: Old landline number

After continued requests since early October I still have not got my original number back. I have complained by phone, online text, and by post. All with no reply from Virgin Media. On the 22 of this month I will raise the issue with CISAS as Virgin Media are refusing to acknowledge my communications.

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Re: Old landline number

Thanks for the information, was this number active on one of our accounts or on another providers line? 

 

If it's not on an active line then it's not 100% that we can transfer it to the account but we can still request this to try our best to retrieve it. 

 

Thanks, Emily.

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