Old landline cables

[Montythejeep]

I've got a right spaghetti junction of old cables, including old junction boxes still installed that I need taking out.  I've had my Virgin landline ever since they were under the guise of NTL and don't want to rip anything out without checking.  Having tried multiple times to get through on some form of help via the Virgin Media webpages without success I'm approaching my wits end.  Does anyone have any helpful hints please?

PS Why does the Virgin Media chat line insist on directing folks towards WhatsApp to advise when an advisor is available - not all of us use WhatsApp!!!

[Gareth_L · Accepted solution]

Hello Montythejeep,

Thanks for popping back on here, Its been a while since your last post.

If I can send you an email to get some address and contact details. 

I can contact your Local Service and Installation Manager to see how we would go about removing these.

If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

[Gareth_L]

Thanks Montythejeep

I am going  to send an email to see how we would go about the removal.

Obviously the cables are not live so its easy for a non customer to snip them and remove.

However doing that can affect our network for other customers in the vicinity.

Whish we don't want to happen.

As soon as I have an update I will send you a message on here.

Gareth_L