Virgin Media Community

[Craig44]

Hello, Just moved into new home, which has an existing virgin setup. Setup is Internet and telephone with phone plugged into telephone socket router. There is an existing phone line running along the skirting board which is wired into the incoming internet box. At the other end is a Telewest telephone outlet which I know from the previous owner was working. However when I plug this in I do not get a dial tone.

Question is whether this is obsolete as a result of activating connection for telephone via router and can I snip this cable and remove as a tidy up of cabling.

Thanks in advance for any info provided.

Regards

Craig

[dannylau · Accepted solution]

If you now have your phone plugged into the router the phone socket is obsolete 

[Craig44]

Next question is whether I have the courage to snip the copper telephone cable even though I know it appears to be redundant. Difficult to get a definitive answer from Virgin when your landline is working via the router.

[Ayisha_B]

Hi @Craig44,

Welcome to our Community Forums and thanks for posting.

Just double checked this for you- if your current telephone line is connected via the Hub then you can snip the copper cable and remove it since you won't be using it again. 

Hope that helps. 

[Craig44]

Thankyou for a quick response. Snips at the ready 🙂

[Ayisha_B]

Haha go for it 😉