I'm a new Virgin customer, Broadband and phone are both working lovely but our old home phone number has not been ported across from BT and that line has been ceased since Sat 23/Jan. To be clear, we have a working Virgin line but it is under a different number which is not what I asked for.
Happy to hold on a call but to try to help call volumes, is there an online/text/chat option instead?
Purely want to see if this is in hand or needs a bit of a kick to move it along 🙂
I am sorry to hear your number has not ported across to Virgin Media as of yet. I would like to take a closer look at this on your behalf. To enable me to do so I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.