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Oder new hub and adapter

ScottishJane
Joining in

I am trying to order a new hub and adapter for my mums landline. I have been on hold for 25 minutes and have tried the help guides but no joy. It’s due to be switched over on 25th July. Can anyone help with how to order this. She cannot do it herself and has a telecare device in place thanks

5 REPLIES 5

Steven_L
Forum Team
Forum Team

Hey ScottishJane,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having trying to arrange a new hub and adaptor for your mum. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

Steven_L
Forum Team
Forum Team

Thanks for confirming Jane and if you get a chance, please let us know how the visit goes 👍

Kind Regards,

Steven_L

Client62
Hero

If all else fails RJ11 to BT socket adaptors are less than £3 on eBay.

Visit went as scheduled and mum said the technician was friendly and helpful. Thank you for your assistance 

We're glad to hear the visit went so well. 

You're welcome. 

^Martin