on 24-06-2023 16:39
Can anyone help me with this strange fault. My landline is via the hub (not a new move, been like it over a year).
Recently
if I call mobiles everything is good
if mobiles call me all is good.
if landlines call me all is good.
if I call landlines they cannot hear me.!!! but I can hear them.
It is not a phone fault or house wiring. Tried different phones direct to hub.
Done all of the usual reboots but problem remains.
on 24-06-2023 17:00
Welcome back to our community forums and thank you for flagging this unique landline issue to us. We can understand the inconvenience caused and we want to best help. Just to confirm, does this occur with all landline numbers you are trying to call? Also, when did you first discover this fault?
Thanks,
on 24-06-2023 17:10
Yes we have tested it to a few landlines with the same effect.
First noticed on Monday but we don’t make many outbound calls so hard to be sure.
on 24-06-2023 17:24
Thank you for your response. In this case, to best look into this issue, I am sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,
on 25-06-2023 13:46
Hi Akua, I responded to your pm yesterday but then nothing from you!
on 26-06-2023 09:30
Sorry to the delay in getting to you @Dusty_Warrior
I have sent you a message via PM. Please respond when you can.
Thanks,
on 03-07-2023 13:25
Thank you for the update @Dusty_Warrior
Glad to see the issue has been resolved. Please do not hesitate to contact us if you need any further help.
Thanks,