Hi @birdni,
Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you've had ongoing issues with your landline for so long!
I have been able to locate your online account on our system and I can see that there is an ongoing area outage under the Fault number F008445761. This outage is still ongoing and is estimated to be resolved on 09/08/21 at 13:10.
However, this outage is only impacting your broadband service, therefore your landline issue should not be experiencing this problem.
After looking into this issue for you further, I can see that there is an ongoing issue with the landline. Before we can look into this further, I will need to have you confirm a few details.
I will send you a Private Message to confirm your details. Please keep an eye out for a purple envelope at the top right corner of your forum page.
I will be in touch soon.
Thanks! 🙂