I recently added phone and TV to my broadband and asked to port my number from my old provider.
My mum rang our old provider who tried to get us to stay with them (so didn't cancel the account) but we said that all we needed was them to leave the number active for porting but we would be leaving.
I've recieved a text just now to say "Hello, it s Virgin Media here. Unfortunately, we are unable to port your home telephone number as you have disconnected it from your current provider, and we are only able to port active telephone numbers. We have provided you with a Virgin media number."
The number is still active. As we're still using it. Any idea what I can do to fix this?
My mum recieved a letter this morning from SSE to say they've been contacted by virgin to say we're moving provider. No mention of the phone number in the letter though.
After the second text to say they couldn't move the number I haven't heard any more from virgin. But the SSE letter states we leave them on the 27th. So hoping this will happen now. Still need confirmation from yourselves though.
Can I ask if this has actually gone ahead as I've had that many back and forward messages regarding this and no actual answer as to whether the phone number will be ported over. I've recieved 2 texts to say my number is disconnected and won't port, even tho it wasn't, yet virgin are saying it will port but the request kept being cancelled at that end and someone would get back to me regarding it.
My old phone number is showing as number not valid today. But my virgin one still works. Can I just know that my number is being ported? As SSE told me that the move to yourselves was scheduled for today but never mentioned the number.