I attempted to port my virgin media phone number to a voip company called sipgate but have been informed that virgin media rejected it. The reason given was incorrect postcode, however the postcode provided on the forms is correct and correlates to the postcode on my virgin media bill. Does anyone know why this would happen? Are virgin media purposefully making it difficult for me to leave? Any suggestions or advice appreciated.
Hi @Voiplover69, thanks for your post although I'm sorry to hear of your concerns raised.
That is strange, especially if the postcodes definitely match what we have. Can you please make sure that any numbers in the postcode haven't been mistaken for letters or vice-versa? For example, the letter O and number 0?