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void
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Number not transferred

Signed up a few days ago for an upgrade for existing Virgin broadband to add a landline, with explicit request to transfer existing number from BT. However I just received a text message telling me I'll actually have a new, different number. Have had the existing number for many, many years and do not want to lose it, but cannot find who to contact to arrange the port.

Please advise.

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John_GS
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Re: Number not transferred

Hi @void

Thanks for posting and welcome to the community. 

Ok so every customer who joins us using a landline will have a new number and then if they want to port an existing number, providing we can, we'll port it over it 🙂 process is 8 working days.

Can you confirm, the number we're discussing that you wish to port, is still active?

Best,

John_GS
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void
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Re: Number not transferred

Thanks for replying. The text message I received didn't mention anything about a subsequent change, just the new number.

As far as I can tell, yes the old one's still active; it rings when I call it.

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John_GS
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Re: Number not transferred

Thanks for coming back to me. We can only port it an active number, have you given the old provider notice to cancel it?

Kind regards,

John_GS
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void
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Re: Number not transferred

No, we haven't cancelled it. 

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John_GS
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Re: Number not transferred

Ok thanks, I shall send you a PM now. 

Kind regards,

John_GS
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John_GS
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Re: Number not transferred

Thanks for joining me on PM @void

Just to update the thread, the port was processed.

Best,

John_GS
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