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cyberleech
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Number conceal - denied !

Hi - when i type 141 to conceal my number, I hear a message saying "the service requested is not available from this line"

Is this a fault? I am on Talk More Anytime package.

Thanks

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Emily_G
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Re: Number conceal - denied !

Thank you for your post Cyberleech.

 

Are you aware if this feature has been activated on your line in the past?

 

You can view our landline features here.

 

Thank you, Emily.

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cyberleech
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Re: Number conceal - denied !

No - not aware its been activated in the past. The document you provided implies it should be possible, but still denied!

Please explain how i can do this.

Thanks.

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Emily_G
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Re: Number conceal - denied !

Thank you for checking, what area are you currently in could we please confirm? 

 

Thank you, Emily.

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cyberleech
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Re: Number conceal - denied !

Area reference 20

 

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Emily_G
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Re: Number conceal - denied !

Thank you for confirming, are you experiencing any other landline issues along with not being able to access this feature? As it should be available from what I can see. 

 

Thank you, Emily.

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cyberleech
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Re: Number conceal - denied !

No issues, apart from this. I agree, it should be available, which is why I contacted you in the first place. Kindly fix please, thanks.

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Paul_DN
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Message 8 of 9
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Re: Number conceal - denied !

Hi cyberleech,

 

Thank you for coming back to us, I am sorry 141 isn't working for you.

 

I will be more than happy to help, I will invite you into a private chat, I will send an invite shortly, please click on the purple envelope to accept.

 

Kind regards

 

Paul. 

cyberleech
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Re: Number conceal - denied !

Now fixed, thanks to Paul_DN. 

141 Number conceal needs to have Virgin voicemail activated, it transpires. 

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