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Number changed

I’ve been with Virgin for 2 months and in the last week or so my home number has suddenly changed without warning. My old number is apparently unknown. Why would this happen and how do I get my old number back? 

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Re: Number changed

Thank you for the post RT999 and welcome to our community.

 

Can we please confirm when you moved your services to us did you keep your old line active and advise us to port this number over to us?

 

Thank you, Emily.

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