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Number Reassignment

Joining in

Number Reassignment


Contract No [REMOVED]

Customer Account No [REMOVED]Area ref 07


Your technician fitter, Matt, ID 99976, visited today and installed our new Virgin Media telephone, TV, and Broadband system into our home. He made a very good job, and on your survey form we would rate him in the 9/10 category. Thank you.

We have a comment regarding the telephone number. When we were considering changing to your system for our telephone service, we understood that we would retain our existing number, 01373 xxxx. Matt told us we had been allocated another number, 01373 xxxx. He informed us to contact your office ASAP as the original number will be added to list of available numbers and if left may be reallocated elsewhere.

I rang your office twice this afternoon, gave them the above customer account number, and requested the original number is reassigned here. I was told I needed a password, which I don’t have, for them to process the change. They will be forwarding details by post which they said would be here in 4 to 5 days’ time. This time lag may lead to the original number not being available, so I am forwarding this message for your urgent action in reassignment of the number.

I trust this is acceptable.

Best regards

Peter Jennings



[MOD EDIT: Personal and private information has been removed from this post.]




This forum is public, you (or a mod) need to remove your personal information.

The "password" * you were asked for would've been told to you by whoever sold you the VM contract. They should've also given the option to change it to something else. It is NOT your online account password, never give that to anyone.

* It's more a passcode to prevent unauthorised account access when speaking/dealing with VM, and you should've only been asked for certain characters and not the full code.


If you requested to port your number from your old provider when you signed up, it'll take up to 10 days generally for it to be ported and added to your account - provided VM request the port upon your service activation. If this number was/is used on a BT/OR line don't cancel the line/service yourself until the port has completed, which in most cases ceases your old line/services anyway.

TV, Phone and Broadband using the Hub 3.0 in modem mode, with a Newifi D2 running Openwrt (FTTP/RFoG).

Forum Team
Forum Team

Hi Peter, thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about your number port.
Please allow me to send you a PM so I can look into this further for you.

Kindly expect this to arrive shortly, and respond directly when you can!

Many thanks