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Message 11 of 12
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Re: Nuisance calls


@Lee_R wrote:

Hi Johnny1983

Thanks for posting and I'm sorry to hear of issues with nuisance calls, and the distress they're causing.  All the options Virgin Media are currently empowered to suggest are detailed Here  I am sorry,

Regards

 

Lee_R


Virgin Media is not doing enough.  Because of being disabled, very reliant on the telephone and BB I have BT and recently got your telephone and BB.  But I am getting nuisance calls, despite being registered with TPS, not given out my number to anyone, also my number not given out in calls I make, and being x directory.  BT have BT call protect, and it works fantastic in stopping these unwanted calls.  Virgin is way behind with this technology to stop these unwanted calls, why?

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Message 12 of 12
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Re: Nuisance calls

Hi Nowtv, 

 

Thanks for taking the time to get in touch. 

 

I am really sorry you've been getting unwanted to calls. 

 

Have you checked with our team your number is x directory? 

Are the numbers that call you withheld? We do have a caller reject feature you can add to your package.  

 

Let us know if this is something you would like us to look into. 

 

Many thanks, 

 

 

Hetty_R
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