Notification letter for Home Phone Switchover

[victor_uk]

Hi Everyone

On the 01/July/22 discovered I could not make an outgoing call on my landline.

Calling 150 highlighted that a "restriction"had been placed on the line due to Home Switchover - which was interesting as this was something I was totally unaware of.

It seems that customer notifications for the switch over are automated - where I should have received an email. The difficulty being was that I didn't receive a notification email (not even in spam folder [auto delete after 30 days?]) - and despite many calls/chats/emails to customer service it appears not technically possible for that email to be re-sent(!)

I do have an engineer booked for later this month - where again the first I knew that an appointment existed was when an unexpected txt message appeared that advised "good news I could get an earlier appointment"(!!)

Is there a copy of the notification letter please that someone could send me? - as it would be useful to know prior to the engineer appearing what the letter contained

[Ryan_N]

Hi victor_uk, 

Thank you for your post. 

I am sorry this was the case - it's can be a letter or email that gets sent out and I apologise you've not received this, I don't think it is possible to re-send this. The letter just outlines information relating to the switch - any information relating to this can be found here: https://community.virginmedia.com/t5/Virgin-Phone-Switchover/gh-p/Switchover and https://www.virginmedia.com/help/landline/switchover. If there is an appointment booked with a technician already for yourself with this - there is nothing that having the letter would do, as it would have been to get an engineer appointment booked it. 

Cheers, 

Ryan. 

[victor_uk]

Thank You Ryan - the links are helpful

- Interesting they are not listed on the myvirginmedia > Landline help page to make them easier to find.

It is also surprising that the restriction was placed on my landline (that I discovered on 01/July) but the original Engineer booking was 03/August where I also hadn't previously received an adaptor - Strange that the automated system can schedule the cut-off prior to an engineer visit, with over a month in between. It seems there is a substantial bug in the software.

The links you provided also highlight that my current set-up with master phone socket & hub in different rooms; various extension sockets; and a Hub that does not have the two extra sockets (as shown in the pictures) would definitely need an engineer visit.

As we also have laminate flooring in the house - any re-wiring from master to hub would have to be a long run "above floor" around doors etc. and as such rather unsightly.

There is an however and unused extension socket in the same room/wall as the Hub, so I'm wondering if a hub-to-wall-socket patch cable would be possible to then allow the other existing extensions to become active.

Regards

victor_uk

[victor_uk]

.Hi Ryan

... Just tried the the second link you suggested - gives an Ooops 404 ☹️ 

[Ryan_N · Accepted solution]

It seems like the actual service in the area for the changeover would have been completed around that date - triggering the migration, I apologise - as the letter would have outlined this. I appreciate the feedback as the team are always looking at way to improve, and I can see from this case alone how things could be better. 

I can't speak for the engineer/technician on how they would do this - but what I am sure of is that when they arrive, they will 100% work with you on this and won't do anything that you wouldn't want them to. They are trained for all kind of circumstances/situations and I know they will do their best for you 🙂 

Cheers, 

Ryan. 

[Ryan_N]

That's my fault - I added a . at the end by accident, apologies. 

The link is: https://www.virginmedia.com/help/landline/switchover

Cheers, 

Ryan. 

[victor_uk]

No Worries - thank you 😂

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@Ryan_N wrote:

That's my fault - I added a . at the end by accident, apologies. 

The link is: https://www.virginmedia.com/help/landline/switchover

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[Ryan_N]

I think I will give the good old trusty glasses a clean haha! 

Have a lovely evening 🙂 

Cheers, 

Ryan.