Hi Loftythelion,
Welcome to the Community Forums, thanks for your post.
I'm sorry to hear that you've been having some issues with your landline and you haven't been able to receive some calls. I've been able to locate your account we have raised a ticket with our second line landline team - they will be investigating this issue further for you and will seek to make contact with you within the next 48 hours.
Please do let us know once you receive the call and how things go from here.
Kind regards
Beth
Beth