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arvinder20
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Not receiving incoming calls

I joined virgin media a couple days ago and I am able to make calls from my landline but not receive any incoming calls.

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Re: Not receiving incoming calls

Hi arvinder20,

 

Thanks for posting and welcome to the community 🙂

 

My apologies for the incoming call issue. Do you get any error messages? What happens when people try calling?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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arvinder20
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Re: Not receiving incoming calls

Nope don’t have any error messages. When someone tries to call me it’s just carries on ringing and on the landline I don't receive any incoming call.

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Re: Not receiving incoming calls

Thanks for confirming arvinder20. Have you been able to try another handset to make sure the problem doesn't lie with the equipment rather than the phone line? 

 

Tom

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arvinder20
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Re: Not receiving incoming calls

I tried using another handset but still having the same issue.

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Re: Not receiving incoming calls

OK in that case we'll take a look from our end to see what we can do to help. Please look out for my PM (the purple envelope) and reply to me when you can so we can investigate further.

 

Tom

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arvinder20
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Re: Not receiving incoming calls

It’s just tried ringing my landline again and  some how it starting working, now it lets me receive and make calls.

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Re: Not receiving incoming calls

Ah OK. We do understand these things can be intermittent - if the problem occurs again don't hesitate to give us another shout arvinder20 👍

 

Tom 

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