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petergibbs
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Not receiving calls - Straight to answerphone

Hi,

I made a call this morning and was put on hold. After a while the call was cut off.

Since then i've no dialing tone and when I call the landline it goes straight to answerphone without ringing.

I've unplugged the landline for a while and re-plugged in but still no joy.

It's like the person on the other end of the call hasn't hung up but as I made the call, it should have been terminated when I finished the call/unplugged the connection.

 

Thanks.

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Paul_DN
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Re: Not receiving calls - Straight to answerphone

Hi petergibbs,

 

 

 

Thank you for reaching out to using our community and welcome back, sorry to hear you are unable to receive calls, I have been able to locate your account with the details we have for you and have been able to run some checks, I can see there is a fault on the line and a technician is required.

 

 

 

So I am able to arrange a technician I will send you a invite into a private chat, when received please click on the purple envelope to accept?

 

 

 

Regards

 

 

 

Paul.

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