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gpb156
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Tuning in
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Not able to view call list

There seems to be a redesign of the website. When you look at my bills section you can no longer see a breakdown of call numbers, i.e those called outside your call allowance. Also no longer able to see list of calls since last billing date. I need to see this as I need check when calls have been made and the cost. Previously this was possible but I can no longer seem to access this information.

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goslow
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Re: Not able to view call list

What type of device are you using to view your account? Do you have 'full itemisation' set up for your phone bills?

Via a web browser on PC/laptop and 'My Virgin Media', then My Bills (tab)>>View my bills>>Overview (tab) and expanding the 'Phone' section should show any pending charges. If the call is within your call allowance then I don't think those are listed anywhere.

Help page on billing below seems up to date with layouts etc.

https://www.virginmedia.com/help/accounts-and-billing/broadband-tv-phone/understand-my-bill

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