Not able to make calls

[James365]

Over the last month I have not been able to make any calls with my landline, only receiving incoming calls which then drop. My grandson has tried to look over the connections and sees nothing wrong. I need an engineer to come and sort this as a matter of urgency as it leaves me isolated!

[John_GS]

Hi @James365 

Thanks for posting and welcome back to the community.

I am very sorry to hear of the landline issue and want to get this sorted immediately for you.

Can you please confirm your landline is connected to telephone port one on the internet router?

Best wishes.

[James365]

Yea it is

[John_GS]

Thanks for confirming.

Please could you unplug it for me, then re-plug it in.

Then do the same with the router.

Let me know how you get on.

Best wishes.

[James365]

Done. No change

[Paul_DN]

Hi James365,

Thank you for checking this for us, so I can help you further I will send you an invite into a private chat, please look out for the envelope.

Regards

Paul.