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Resiler
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Noisy phone line, grrrr...

My phone is very noisy to the extent I can't hear anyone. 

I have tried another phone but that is the same, could someone test the line for me?

Thanks.

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Emily_G
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Re: Noisy phone line, grrrr...

Thank you for your post Resiler.

 

Thank you for checking with another handset on the line that helps us cut out the possibility that it was the handset at fault. 

 

Can we please confirm if you've noticed any damage on the cables or socket which this is coming into the house from?

Do you plug your handset into the Hub or separately into the socket at the wall?

 

Let us know, Emily.

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Resiler
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Re: Noisy phone line, grrrr...

Hi Emily, I have not noticed any damage at all, my phone plugs into a wall socket. 

It has been getting progressively noisier for a week now, I have no phone at all now, its as dead as a dodo.

 

I hope you can help.

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Katie_WT
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Re: Noisy phone line, grrrr...

Hi there, 

 

Cheers for getting back in touch @Resiler

 

I have done some checks on your like after locating your information via your forum details. Currently the link is non-contactable. Before we book a technician out, our internal team need to take a few closer looks to see what could be the issue and if we can resolve from here. I have staged it over to them this morning. 

 

If you are still having the issue and have not been contacted within 12/24 hours, please pop back here and we'll check for updates. 

 

Thanks for your patience. 

 

 

Katie - Forum Team


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Resiler
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Re: Noisy phone line, grrrr...

Thank you.

 

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Katie_WT
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Re: Noisy phone line, grrrr...

No worries - please do keep us posted your end too 🙂 

 

Cheers

Katie - Forum Team


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