When trying to make a call the line has bad noise on it which sounds like beatbox type music and noise
I need a working phone line as I am disabled and need my lifeline24 service
service status just says tv fault currently
tried reporting online just going round in circles having done everything suggested and nowhere or way to report an actual fault
tried reporting via text service but that sent me to WhatsApp which says it doesn’t have any slots
been on hold on said noisy line to 150 faults for nearly an hour
Sounds like induction ingress, possibly from a nearby radio transmitter. This may be from VMs line, but could also be from your own phone/handset via its line or voice coil in the speaker. Please try another handset before booking a tech visit or you could be charged for the callout.
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Hey getsetgo, thanks for posting on our help forum today and a warm welcome to our community.
We're sorry to hear of the issues with your landline currently, we'd love to best assist with this.
Please, allow us to explain If an outage is affecting you, it may be down to our engineers to restore this as remote fixes are not possible in these cases.
We do appreciate this is a vital service for you though, I will therefore send you a private message here shortly to best assist and advise on this.
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Click this and you'll see my message.
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