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Pinkaardvark
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No way to contact VM about fault

Phone line is dead, have tried wired handset and test socket. Trying to contact VM and they just tell you to go to fault website which then tells you to ring them but even after 70mins on hold I get no answer and then they hang up. have called numerous times. Can't even call them on virgin mobile as that has poor signal and cuts out. Seem to be stuck in a loop.

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Paul_DN
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Re: No way to contact VM about fault

Hi Pinkaardvark

 

Thank you for reaching out to us in our community, I am sorry to hear you are having issues with your phone line, I have had a look at things our end and it does look like there is a issue, so I can run some further checks and send a technician if required.

 

So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.


Regards

 

Paul.

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Paul_DN
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Re: No way to contact VM about fault

You are very welcome, let us know how  you get on once the technician has been.

 

Regards

 

Paul.

 

 

 

 

 

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Pinkaardvark
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Re: No way to contact VM about fault

To close, it turned out a previous engineer in cabinet had pulled out one of the phone wires to our property. Unfortunate as it left us with no phone over the holidays, but thankfully now sorted.

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