Hello mikelgrain.
Thanks for your post.
Sorry to hear about the issue with your voicemail not picking up any messages.
It sounds like we need to remove this from the system and re add again.
I can look into this for you.
If you don't mind, I will need to send you a private message to pass security.
If you can check the purple envelope top right of your screen that would be great.
Regards
Gareth_L