Virgin Media Community

[Pbt1]

Hello - we have recently switched from another provider- there are no reported errors in the area but we have no land line- I am not sure if Virgin asked for our previous phone number which we wanted to keep- how can I check which number we are using and how long can I expect to wait before being connected? 

[Ayisha_B · Accepted solution]

Hi @Pbt1,

Welcome to our Community Forums and thanks for your post.

I am sorry for any issues with the landline.

I'll pop you a PM now so we can take a look into this. 

Thanks

[Ayisha_B]

Hi @Pbt1,

Thanks for your time via PM.

I'm so sorry to be the bearer of bad news but unfortunately we have been unsuccessful in trying to get your number ported to us. 

The line must be active with the previous provider in order for us to request a port but in this instance it had already been de-activated.

We did try our best reaching out to try and retrieve it, to no avail. 

I appreciate this will be disappointing and we do apologise for any inconvenience caused.

If you have any further questions, let me know. 

Kindest Regards,