Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
187 Views
Message 1 of 2
Flag for a moderator

No service

Hi there

I've just had VM installed and I have no home phone service. When I check the status I get a message saying 

'We've found an issue with your phone number being out of sync with the rest of your equipment.

Get in touch with our friendly team, who can give you some more help.'

The problem is I can't get through to 'our friendly team'. I am now on my second attempt and have been on hold for over 40mins. 

It really isn't a good start for a new customer. Can anybody help please?

0 Kudos
Reply
Highlighted
  • 2.56K
  • 152
  • 327
Forum Team
Forum Team
154 Views
Message 2 of 2
Flag for a moderator

Re: No service

Hi CiaranNB, thanks for your post.

 

Sorry to hear you've had a problem with the services so soon into your time with VM - and that you've found getting in touch about it difficult too. 

 

Let me take a look into this for you, I'll send a PM shortly to confirm a few details & hope to hear back from you soon.

 

Tom 

0 Kudos
Reply