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No ringtone

When I call my home phone from my mobile there is no ringtone at all but the phone is working there is dial tone and also I can call from my phone also but when I call to home phone there is no ringtone at all so I don’t know when someone call me on my home phone can you please help with this problem 

thank you 

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Re: No ringtone

Hi sbdevke,

 

Thanks for posting and sorry to hear you're having some issues with the phone line. 

 

Can you please confirm if you're able to make outgoing calls?

 

Have you tested a different phone handset?

 

Alex_Rm

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Re: No ringtone

Thank you for reply, yes I can make outgoings calls but I haven’t checked with another handset coz I got only one handset which was ringing all good before. 

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Re: No ringtone

Thanks for confirming 🙂

 

I've arranged for a technician to come and take a closer look at things, you can view the time and date of your appointment via your online account here

 

Alex_Rm

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Re: No ringtone

Thank you for ur quick response 🙂 to fix the issue.

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Re: No ringtone

You're welcome sbdevke, please let us know how the visit goes 🙂 

 

 

Nat
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Re: No ringtone

Hi yes the technician came and checked the phone and line and said need another handset coz line is good but the ringer of the phone is not working,  so I bought another handset and all working good now. Thank you for everything 👍👍

 

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