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No ringtone

Status on virgin app is green but I still have no ringtone any ideas 

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Re: No ringtone

Hi Sfidan, 

Thanks for your post and welcome to our community. 

Really sorry you're having some issues with the landline, this isn't good. 

Is this when you pick up the phone or when somebody calls you it's not ringing out? 

 

Do you know what happens when somebody dials your landline number?

Is the landline connected via a socket to the wall or through the hub? 

Emma_C - Forum Team
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Re: No ringtone

There was an outage yesterday 31.10.2020 supposedly fixed which it wasn’t I rang virgin media made another complaint and was told the team would be out today to fix received this text message 

Virgin Media Outage Update - ID: F008543082 We're pleased to tell you this issue is now fixed. Best wishes, the Virgin Media Team

still no dialling tone 

the phone line is connected to the wall and when you ring the number there is nothing just fuzzing 

can you help 

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Re: No ringtone

Thanks for the post Sfidan and thank you for checking that, it looks like it may be in the final processes of ending the outage but just in case I've booked the next available appointment for you using the forum information.

 

You can view the details on this and reschedule if needed on your online account.

 

Thanks, Emily.

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Re: No ringtone

Thank you Emily 

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Re: No ringtone

Keep us posted with how the visit goes, we're around if you have any further concerns. 

Thanks. 

Emma_C - Forum Team
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