No ring tone

[Philn2]

Phone can call and recieve calls but doesnt ring when called

Restarted router

checked phone rings in a neighbours landline

tried a second phone

called 150 they eventually wanted me to try another phone which dropped the call. 

WOT

[goslow]

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@Philn2 wrote:

Phone can call and recieve calls but doesnt ring when called

Restarted router

checked phone rings in a neighbours landline

tried a second phone

called 150 they eventually wanted me to try another phone which dropped the call. 

WOT

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Has the phone worked normally to this point and has just stopped ringing or are you connecting to the phone socket on the VM hub for the first time?

What sort of age are the phones you are using? (Phones from early 2000s and before may not ring when connected to the VM hub via a VM adapter. Phones from that sort of era may require a different adapter with a 'ringing capacitor' inside).

[Carley_S]

Hi @Philn2 

Welcome to the community forums 

Sorry to hear you're having issues with you landline at this time. 

Do you have a dial tone that you can hear when you pick u the handset? If so, can you confirm what handset you have please and how you have your landline connected to the router? As advised above, it could be that the handset needs an alternative set up to work as normal. 

[Philn2]

Carley,

I do have a dial tone, and if I ring it (no ring tone) but if I pick it up I do have a connection.

I used it to call 150 and the call was clear and the line didn't drop for the 40 mins I was on the line.

The phone is a BT Duet 500

Sounds like I need a ringing adapter. Can Virgin send me one?

[Zoie_P]

Hi @Philn2, 

Thank you for your reply on this and sorry you are still having issues.

We do not have ringing adaptors, but I can try to extend your ring time to see if this will help, I will pop you over a PM asking for some details so please keep an eye out for the little envelope 📩

Zoie

[goslow · Accepted solution]

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@Philn2 wrote:

Carley,

I do have a dial tone, and if I ring it (no ring tone) but if I pick it up I do have a connection.

I used it to call 150 and the call was clear and the line didn't drop for the 40 mins I was on the line.

The phone is a BT Duet 500

Sounds like I need a ringing adapter. Can Virgin send me one?

---

The BT Duet models have been mentioned before for non-ringing and may be problematic getting it to work. Some have reported success with this for the non-ringing problem on other models

https://www.ebay.co.uk/itm/393200143905

No guarantees at all that it will solve your problem of non-ringing on the BT Duet 500 model though so decide if you want to take a punt and spend the money to try one.

It is a generic telecoms part

RJ11 plug to BT socket adapter with ringing capacitor

so it is commonly available from other suppliers as well

If you happen to have an old ADSL microfilter lying around at home you could try that first in between the VM adapter and the phone plug (Hub>>VM adapter>>ADSL Microfilter>>Duet phone) as the microfilter should have a ringing capacitor in it.

If it works, for a long-term setup, swap out the above arrangement for a new adapter with the ringing capacitor as the ADSL microfilter is not intended for use on a VM 21CV line but should be OK for the purposes of simply testing the ringing function.

[Philn2]

Ringing adapter has arrived, and that has solved the problem.

Easy when you know how.

So why doesn't Virgin Media supply these as an alternative to the one they sent (that didn't work)? Should be a slam dunk solution to a call like mine.

[Kain_W]

Thanks for the update Philn2,

I'm glad the matter has now been resolved.

All feedback will be taken with this matter whilst our team are still investigating this matter, as it stands we would only currently provide the original adaptor given.

Do pop back up if you require further assistance.

Thanks,