My landline does not accept incoming calls, I have had 3 engineer visits and been given a new telephone number . I can not get any reply from Virgin. Is there anyone ther that can deal with this? Heve not been able to receive calls for about 6 weeks !!!
I have spent hours waiting on the phone to 150. The last conversation I had said that the advanced team will be in touch. I really don’t know what to do. The last engineer has been helpful but even he doesn’t know what to do. I think our new number has not been activated correctly. We can dial out but when you dial the number it says number not recognised. The number is correct as it comes up on my mobile if I ring it. We changed to docis phone as engineer said that was the easiest fix for us. Any ideas? Is there a direct number for the advanced team? My 87 year old mother in law would really like to be able to ring my wife on the land line.
Thanks for your post and welcome to the community.
I'm really sorry for the issues you've been facing with your landline and that this hasn't been resolved sooner for you.
I'm not able to find your account from the information you've provided when you set up your community profile, so are you able to confirm if your most recent engineer visit was from a senior engineer? If you have already had two engineer visits within a short period of time for the same issue, this will automatically get flagged to the Area Field Manager and they will then visit the property on the 3rd appointment to investigate further.
Also, did this issue start after your changed your landline number?
Thanks for popping back - I have had a quick check of your account and can see that you have since been contacted and the notes advise that all is now working? I do hope that is the case at home - please do pop back and let us know if that is not the case and we can raise this again for you