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ahancock
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No phone

No phone for 14 days said it would take 10 days to keep old phone number.

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Zoie_P
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Re: No phone

Hi Ahancock,

Welcome to forums and thank you for your first post.

I am sorry to hear about this, is the number you want to port over still active? 

Thanks,

Zoie

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ahancock
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Re: No phone

It was the phone number I had with vm in the first place [MOD EDIT: PERSONAL INFORMATION REMOVED}

 [MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Zak_M
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Re: No phone

Thank you for coming back to us. 

 

Are you able to confirm, did you port your number to another provider and then re-join us? 

 

Kind regards,

Zak_M

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ahancock
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Re: No phone

 No I had a virgin media account in my husbands name cancelled it and changed it into my  name.

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Zak_M
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Re: No phone

Thank you for coming back to me @ahancock 

 

We can take a further look into this for you, so that I can get some account information I will drop you a PM. 

 

Kind regards

Zak_M

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