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No phone tone so no wifi now ; nightmare

Can’t get to speak to anyone directly ; service is shocking ; Covid is not an excuse 6 months on .... not to have any advisors?  Phone line went dead after engineer was at main junction ; now no wifi ; work from. Home so hellish situation ; 4 days for engineer? Maybe If I could speak to Someone they could get someone to get to the main junction box and look what someone has done!??????? Unbelievable ; is there any Virgin advisors on here??

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