Virgin Media Community

[swink]

Line is dead. Can't phone to ask for help.  A friend of mine was sent a special plug for her phone (to improve service) I never got one - is this why I'm having problems? I don't know what to do.

[Ashleigh_C]

Hi there @swink

Thank you so much for your post and welcome back to our community forums!

I'm so sorry to hear that your landline is not working! We are migrating customer to a landline connection where an adaptor is sent out to connect the handset to the Hub.

Can I just confirm, have you had this adaptor sent out at all or anything sent from us? 

Thank you.

[swink]

Thanks for getting back to me. I haven't received an adaptor or any information.

[Ashleigh_C]

No problem and thanks again for confirming, I'm just going to pop you a PM now so we can take a look. 

Please keep an eye out for the purple envelope in the right corner of the screen alerting you to a new message. 

Thank you.