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andypat71
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No phone service

We currently have no dial tone, i can here crackling. This is also when plugged into main socket in hallway. Checked service status which says no faults in area. 

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Emily_G
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Re: No phone service

Thanks for the post Andypat71.

 

Can we please confirm if you've been able to try a different handset?

 

Let us know, Emily.

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andypat71
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Re: No phone service

Hi Emily_G, i have 2 handsets and i get the same from both. I could try and borrow a phone today and see what happens. 

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Emily_G
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Re: No phone service

Thanks for confirming, are these two wired handsets you tested?

 

Thanks, Emily.

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andypat71
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Re: No phone service

No both are wireless, i'll borrow a wired handset and check

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Emily_G
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Re: No phone service

Thank you please do let us know how this goes.

 

Thanks, Emily.

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andypat71
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Re: No phone service

Hi, I've tested with a wired handset in the main socket in the hallway, and still have crackling and no dial tone. When i call the home phone from my mobile i just get a crackling noise and then it cuts off after a couple of seconds.

Thanks

Andy

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Emily_G
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Re: No phone service

Thanks for confirming so I'll just book the next available engineer appointment for you using the forum information.

 

Please check on the appointment details on your online account where you can reschedule if needed.

 

Thanks, Emily.

andypat71
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Re: No phone service

Thanks for your help

 

Andy

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