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vita19a
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No phone service

Although the web site I have no problem - this is the 2nd full day without this service after a weekend of problems.

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Jackie1208
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Re: No phone service

I had no phone on Sunday now again today they telling me no outage L37 area 

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Emily_G
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Re: No phone service

Thanks for the post Vita19a and welcome to our community.

 

We can see there's currently an area fault raised that may be affecting your services, the information on this is below.


Reference: F008474268
Estimated repair time: 07 OCT 2020 16:00

 

Thanks, Emily.

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Emily_G
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Re: No phone service

Thanks for the post Jackie1208 and welcome to our community.

 

We can see this has been raised for you since your post, how are things today?

 

Thanks, Emily.

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vita19a
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Re: No phone service

Hi Emily,

 

Thanks for the update.

 

How can I find out the revised timeline for fixing F008474268?

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Lisa_CC
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Re: No phone service

Hey there vita19a,

 

I can confirm that the fault you mentioned has been closed as resolved. Are you still having problems with your landline? Can you tell me a bit more about it such as whether there is a dial tone or intermittent tone, error message and whether you're able to make or receive calls? Now that the area fault has been cleared, the issue may be closer to home.

 

Thanks,

 

Lisa

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vita19a
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Re: No phone service

When you dial the number you get a busy tone. When I try to use the line there is no tone.

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vita19a
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Re: No phone service

And I cannot make any calls.

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Lisa_CC
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Re: No phone service

Thanks for confirming for me. I've looked at your line details using the information from here as I wanted to check if there was anything we could do from here to check the line and I can confirm it's all okay. I can see that an engineer has been booked to take a look at the landline fault and you can view the details via your online account .

 

Please let us know how the visit goes and hope to get your landline back up and running soon.

 

Thanks,

 

Lisa

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vita19a
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Re: No phone service

Could you clarify when the details of the engineer booking is recorded on my online account?

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