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Hefalump
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No phone service

My landline has not been working for the last 6 days.  Tried every which way apart from telepathy to contact someone for help.  Already spent several hours hanging onto the helpline from a mobile, even tried online and just keep getting sent round in circles.  Someone PLEASE HELP! 

 

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Corey_C
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Re: No phone service

Hi Hefalump,

 

Thanks for your post and for reaching out the community forums, Sorry to hear that you are having issues with your landline. Are you having no dial tone? what issue are you having? I've run some remote diagnostics and I'm unable to detect a fault.

 

Cheers,

Corey C

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Hefalump
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Re: No phone service

No dial tone and not receiving incoming calls, 'tis dead as a dodo. We have tried another phone in the wall socket in case it was the equipment, but no luck.
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Corey_C
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Re: No phone service

Hi Hefalump,

 

Thanks for replying, if you have tried with another phone with the same results it does appear to be connection related. I've got a tech visit booked for you on Friday: 2/10/20, Sch Time: 8-12PM. You can view or reschedule this from your online account with this link

 

Thanks,
Corey C

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Hefalump
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Re: No phone service

Thank you, I look forward to the tech visit.
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