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No phone service but being charged

Tuning in

I have had no phone service now since the 10th October but virgin said they can see a line coming in, well we dont have a any line at all on our phone handset, I think its terrible we are still being charged, we now have no home phone and are pensioners, they said engineer cant come till end of the month so all this time with no phone , we cant go over to the new fibre line as hub upstairs , phone downstairs, so eng needed urgently.. I just want to cancel this whole service 


Forum Team
Forum Team

HI Mollypussy40, thanks for the message and sorry to hear that you have been having issues with the service. I can see that you are PMing with Natalie and she will aim to resolve this as soon as she can. ^Chris. 

Natalie booked an engineer but date no good for us.. so i await her response

She is in from 1pm, and will be in touch with you as soon as she can. ^Chris.