Second time in four days the phone is dead, this keeps happening and each time I end up on the phone to Virgin for about 45 minutes to then be told it is a fault in the area,but tge app states no fault in the area, what is going on...
An OFCOM compensation scheme exists for outages
However, the timings of the scheme give VM two clear working days to fix faults before any compensation is applied.
For short, intermittent faults this may not trigger automatic payment under the scheme. You may need to complain to VM and request some alternative compensation if you are experiencing regular phone faults which do not fall under the OFCOM scheme for compensation.