Since having a new hub installed and are engineer out to look at our wi fi we have had no home phone working. The dial tone is dead. The wires are plugged in correctly and the phone is in working order. It has been like this for 3 weeks. There is and has never been any reported issues in the area during this time with the phone lines. Does anybody have any other idea?
I've checked the system and there is a signal to noise ratio issue (SNR) affecting the service. This is the cause of the issue. The fault reference is F008826351. The estimated fix date is the 1st March.
Thankyou for this. However can I just clarify is this fault something which has been there for a number of weeks? Would it be causing us to have no phone line at all? And will there be compensation for customers like us who have had no phone line by then for near on 6 weeks yet have been paying for it?
Thanks for the link I appreciate your help however is it possible to answer my other questions? I am sceptical that this is in fact the reason for the problem. Is this issue something been ongoing for the last three weeks? Does it cause no home phoneline at all but no problems with anything else eg broadband?